Progress, Lack Of
This is what the last couple of weeks have been like for me:
- Programs and/or computer keeps crashing for random different reasons. I start to think something is wrong.
- I spend several days running anti-virus programs, deleting suspicious files, and doing maintenance activities like error-checking, defragmentation, and disk-cleanup.
- I spend several days coming to terms with the fact that none of that seemed to help.
- I get department computer person to help me. She spends a long time running anti-virus programs and convincing herself that it is a software problem, not a hardware problem. She says I should re-install the operating system.
- I spend several days coming to terms with the idea of wiping out my hard drive and starting over. I really don't want to do this. I spend a lot of time on the internet researching the problem, and eventually decide to do it.
- I then spend several days making copies of all my files, folders, programs, etc. and convincing myself that I have in fact made all of these copies and that it is okay (really) to do this.
- I then spend several days trying to re-install my system. This is surprisingly difficult to do. I cannot get my computer to boot from the CD. I spend a lot of time on the internet researching how I am supposed to do this. I download a bunch of drivers which are supposed to help, but don't. Nothing I do seems to work. I call department computer person for help, but she is not there. I then decide to try the re-installation disk from our lab computer, which is a different model but pretty close, and this seems to work.
- I then spend several days trying to get my computer back up to speed -- downloading updates (80 critically urgent security updates from Windows!), installing anti-virus programs, and re-connecting to the internet.
- My computer continues to crash periodically for no discernible reason.
- I call department computer person for help, and she says I should call Dell.
- I call Dell, and am told I need to re-install the system (again!) because I probably downloaded the drivers in the wrong order (there's an order?!).
- I start to re-install the system, and the computer crashes, and won't do anything.
- Nice Dell guy tells me to open up my computer and take out the memory card and put it into another slot. I do this, and everything is still crappy, so this seems to indicate there is something wrong with my memory. He says he will send me a new one in the mail next day air. In the meantime, I run a diagnostic thingy on my system, which also tells me something is wrong with my memory.
- Right now I am sitting in my office, using the lab computer, periodically checking the mailroom for a delivery, and mostly being completely useless.